What happens to your information.
This notice explains what CuroNiks does with personal information: what we ask for, why, who sees it, and how to reach us about it. It covers this website and the enquiries that begin here.
Last updated 13 September 2026
01Who is responsible
CuroNiks is an initiative of Neuroniks Systems Private Limited, registered at 1204, 12th Floor, Tower D, Vatika Town Square, Sector 82A, Gurugram, Haryana 122012, India. Health information is sensitive personal data under India's Information Technology Act 2000 and its 2011 rules, which apply to it now. The Digital Personal Data Protection Act 2023, under which the company acts as a Data Fiduciary, brings its further duties into force on 13 May 2027.
02What this website collects
Only what you type into one of our forms: your name, an email address or a phone number, the country you are in, the organisation you represent if you give one, and what you tell us you need. Forms are sent to a CuroNiks mailbox so a Patient Care Executive can reply. Nothing is stored on this website. There is no analytics tag, no advertising pixel, and no cookie set by us.
03What the forms will not take
They have no file upload, and they ask you not to type medical reports, scan results, passport or identity numbers into them. This is deliberate. Information sent by email sits in a mailbox indefinitely; information given to a Patient Care Executive goes into the case management system, which is where it belongs. A Patient Care Executive will ask for what is needed once they have spoken to you.
04The assistant, Curo
If you use Curo, the assistant on this website, what you type is sent to Anthropic, the company whose model writes the replies, so that it can answer. This website does not keep the conversation: only the number of messages and how long a reply took are logged. Curo is not a doctor and does not give medical advice. Please do not type medical details or identity numbers into it.
05Why we use it
To answer your enquiry, and — if you go on to become a patient — to arrange and deliver the service you have asked for: clinical review, hospital estimates, visa and travel arrangements, and follow-up after you return home. We do not use it for advertising, we do not profile you, and we do not sell or rent it to anyone.
06Consent
Our forms ask you to confirm you are happy to be contacted, and we act on that. Where a patient's information is handled, consent is recorded separately, in a language the patient reads, and the Patient Care Executive, who speaks the patient's language, interprets for them when consent is taken in hospital. You can withdraw consent at any time by telling us; we will stop processing except where we are required to keep something by law.
07What a patient is asked for, and what we pass on
Medical reports, often from several clinics and in more than one language; who will travel, to a maximum of two attendants; the problem in the patient's own words; and the family's budget. A passport and national identity document for each traveller are asked for only at the visa stage, once the doctor has approved the case, the family has accepted the quote and the deposit has cleared. The clinical plan goes to two or three hospitals so they can estimate against the same procedure, and the visa application goes through the agency handling it. Beyond that, each step is given only what it needs: the driver is given an address, not a diagnosis.
08Where records are held
Patient records leave the case management system for no other destination. No patient data is held in team chat — no names, passport or Tazkira numbers, reports, scans or photographs. Where a case involves a hospital, a visa agency or a country partner, they receive only the part of the record their step requires, under a written scope of responsibility.
09Crossing borders
Treatment happens in India, so information about a patient travelling here is handled in India by our team and by the treating hospital. Where a country partner in the patient's own country is involved, information passes between that country and India for the purpose of arranging the care you have asked for.
10How long we keep it
Enquiries that do not become cases are kept only as long as needed to answer them and for a reasonable period afterwards in case you come back to us. A patient's case record is kept for as long as the care relationship and our legal and medical-record obligations require. We do not keep information indefinitely for its own sake.
11Your rights
You can ask what we hold about you, have it corrected or completed, have it erased where it is no longer needed, withdraw your consent, and have a grievance addressed. The Digital Personal Data Protection Act 2023 sets these out as rights from 13 May 2027, together with the right to nominate someone to act for you. Exercise any of them using the contact below, and we will respond as promptly as we reasonably can.
12Contacting us, and complaints
Write to info@neuroniks.com, or use the form on the contact page, or write to the registered address above, marking it for the attention of the person responsible for data protection. If you are not satisfied with our response, the Data Protection Board of India is the statutory route for a complaint once the Act's duties are in force.
13Changes
We will update this notice as the service grows — in particular as the case management system takes on more of the record. The date at the top shows when it was last changed.
14Translations
This notice is written in English and translated into Pashto, Dari, Arabic, French and Hausa so that you can read it in your own language. If a translation and the English differ, the English version applies.
It costs nothing to ask
An enquiry starts with a conversation in your own language. Nothing is booked, and nothing is charged, until a doctor has read the case and spoken to the patient.
Send an enquiry