The journey does not end at the airport
The same Patient Care Executive who has supported the patient from their initial enquiry remains involved after they return home.
Before leaving the hospital
The discharge summary, medication instructions and warning signs are translated into the patient's own language, and follow-up consultations are scheduled while the treating physician is still available. A member of the team is there to see them safely through their departure.
Contact at seven, thirty and ninety days
The Patient Care Executive checks in at regular intervals until the patient has fully recovered, or their care is formally handed to a doctor at home.
Tests closer to home
When follow-up tests or assessments are needed closer to home, we help the family arrange them wherever possible.
If something is wrong
If concerns arise, the case is referred back to the treating physician for appropriate review and guidance.
What we hold ourselves to.
| Measure | Standard |
|---|---|
| Post-monitoring | Every patient monitored from their return home until they have fully recovered, or their care is formally handed to a doctor at home |
It costs nothing to ask
An enquiry starts with a conversation in your own language. Nothing is booked, and nothing is charged, until a doctor has read the case and spoken to the patient.
Send an enquiry